Because food is prepared fresh for each order, our cancellation and refund policy is different from a typical retail return policy. This page explains when an order can be cancelled and how refunds work.

Cancelling an order

An order can be cancelled free of charge while it is still "Placed", before the kitchen accepts it and starts cooking.
Once the kitchen accepts it and starts preparing it, it generally can't be cancelled, since the food is already being made for you.
To cancel, contact us as soon as possible using the details below — please have your order number ready.
If the kitchen can't accept your order in time, it may be cancelled automatically. You'll see the reason in My Orders and get a notification.
If you start an online payment but don't complete it, the unpaid order is removed automatically after 30 minutes. No money is taken.

Refunds for online payments

When an order you paid for online is cancelled — by us, automatically, or at your request before preparation — the full amount is refunded automatically to the same UPI app, card or bank account you paid with, through Razorpay. You don't need to ask.
Your bank usually shows a refund within 5–7 working days. This part depends on your bank or payment provider.
If your money was only held and never taken, your bank releases the hold by itself, usually within 5–7 working days.
My Orders shows the refund status of every cancelled order, and we notify you when the refund is sent.
If an automatic refund is delayed, our team completes it and keeps you informed. Contact us if you haven't received a refund after 7 working days.

Quality issues

If your order arrives wrong, incomplete, spilt or not up to our standards, tell us as soon as possible, ideally within 2 hours of delivery, with your order number and a photo. We will replace the item or refund it to your original payment method.

Cash on Delivery orders

For Cash on Delivery orders, no payment is taken in advance, so a cancelled order means no charge. If there's an issue after a COD payment has been collected, contact us and we'll resolve it directly.

Subscriptions

Subscriptions are paid in advance. A skipped, paused or holiday day is added to the end of your plan, so it is never lost.
If you cancel, meals you paid for but have not received are refunded pro-rata to your original payment method within 7 working days.
If we cannot approve a request, nothing is charged. If we have to stop a plan, every unused paid meal is refunded in full.

How to contact us

Phone: +91 99664 56836
Email: support@annapoornahomekitchen.in
Or use the chat support option in the app.

Written to describe how cancellations and refunds work in the app today. It is not a substitute for legal advice; we recommend having a lawyer review it before relying on it in a dispute.