Because food is prepared fresh for each order, our cancellation and refund policy is different from a typical retail return policy. This page explains when a cancellation or refund is possible, and how to request one.

Cancelling an order

An order can usually be cancelled free of charge while it's still in the "Placed" stage, before the kitchen has started preparing it.
Once an order moves to "Preparing," it generally can't be cancelled, since ingredients are already committed to your order.
An online-paid order left unconfirmed for 30 minutes is automatically cancelled, and any payment taken for it is eligible for a full refund.
To cancel an order, contact us as soon as possible using the details below — please have your order number ready.

Refunds for online payments

If your order is cancelled before preparation starts, or auto-cancelled for non-confirmation, any amount paid online is refunded to your original payment method via Razorpay.
Refunds are currently reviewed and processed by our team on request rather than issued automatically the moment an order is cancelled — please allow us a little time to confirm and action it, and contact us if you haven't heard back.
Once a refund is issued, it can take 5–7 business days to reflect in your account, depending on your bank or payment provider — this part is outside our control.

Quality issues

If your order arrives incorrect, incomplete, or not up to our standards, please contact us within a few hours of delivery with details (a photo helps) — we'll make it right, whether that's a replacement or a refund, on a case-by-case basis.

Cash on Delivery orders

For Cash on Delivery orders, since no payment has been taken in advance, cancelling before delivery simply means no charge is made. If there's an issue after a COD payment has been collected, contact us and we'll resolve it directly.

Subscriptions

Pausing or cancelling a subscription stops future deliveries from that point on. Since our subscription billing is currently a manual, approved commitment rather than an automatic recurring charge, any refund question for a subscription should be raised directly with us using the details below.

How to request a cancellation or refund

Contact us with your order number as soon as possible:
Phone: +91 99664 56836
Email: support@annapoornahomekitchen.in
Or use the chat support option in the app.

Written to accurately describe how cancellations and refunds are actually handled today (manually reviewed by our team, not yet a fully automated in-app process) — it is not a substitute for legal advice. We'd recommend having a lawyer review this before relying on it in a dispute.