Terms of Service
Last updated: August 2026
These terms cover your use of the Annapoorna Home Kitchen website and app, and any order you place with us. By placing an order, you agree to them.
Who we are
Annapoorna Home Kitchen is a home-style meal kitchen based in Bachupally, Hyderabad, preparing and delivering food to customers in and around Hyderabad. We hold a valid FSSAI Registration for food safety compliance.
Placing an order
- Menu items, prices, and availability can change without notice — the price shown at checkout is what applies to your order.
- You can order up to 10 dishes per order.
- Orders can be paid for online (UPI, card, or netbanking via Razorpay) or by Cash on Delivery, where available.
- Once payment is confirmed (or a Cash on Delivery order is placed), your order is sent to our kitchen.
Delivery
- Delivery fees and estimated times are based on your delivery address's distance from our kitchen.
- A 4-digit delivery OTP confirms hand-off — please only share it with the rider once you actually have your food.
- Delivery times are estimates, not guarantees — traffic, weather, and order volume can affect them.
Subscriptions
- Subscription requests are reviewed before they start — submitting a request does not immediately create an active subscription. We'll confirm your start date once approved.
- You can pause an active subscription for a chosen date range, and resume it yourself when ready.
- You can cancel a subscription (pending, active, or paused) at any time from your account.
- If we can't approve a request, we'll tell you why, and you're welcome to submit a new one.
Cancellations and refunds
See our Refund & Cancellation Policy for how order cancellations, refunds, and payment disputes are handled.
Your account
- You're responsible for keeping your account credentials secure.
- Please provide accurate delivery and contact details — we're not responsible for a failed delivery caused by incorrect information you provided.
Acceptable use
Please don't misuse the platform — for example, placing fraudulent orders, abusing our delivery riders or kitchen staff, or attempting to interfere with the app's normal operation. We may suspend accounts that do.
Reviews and feedback
You may be asked to rate and review your order. Please keep reviews honest and respectful.
Limitation of liability
We aim for every order to arrive fresh, on time, and as described. If something goes wrong, please contact us — we want to make it right. Our liability for any issue is limited to the value of the specific order affected.
Changes to these terms
We may update these terms as the service evolves. Continued use of the app after a change means you accept the updated terms.
Contact us
Annapoorna Home Kitchen, Bachupally, Hyderabad, Telangana 500090, India
Phone: +91 99664 56836
Email: support@annapoornahomekitchen.in
Written to accurately describe how this service actually works — it is not a substitute for legal advice. We'd recommend having a lawyer review this before relying on it in a dispute.